Contact
Reach the right part of SYIBE
Different questions go to different people. Pick the one that matches yours and it lands with someone who can actually act on it.
Channels
Where to start
Riders
Report a vehicle, a ride or a charge from inside the app — the vehicle, time and location are attached automatically, which gets it resolved faster than any email.
Cities & authorities
Service areas, parking, permits, vehicle caps and reporting. We would rather talk before we operate.
Write to us
Send a message
Fill this in and it is stored with a reference, a timestamp and the desk it belongs to. Safety and incident reports are answered first.
Formal notices
Legal, privacy and security
- Privacy and data requests — access, correction, deletion or objection — are handled through the route set out in the privacy notice.
- Law-enforcement requests must come through lawful process; the standard we apply is published in the Trust Center.
- Security vulnerabilities can be reported under our vulnerability disclosure policy — we will not pursue good-faith researchers.
- Suppliers can find the conduct standards we expect in the Trust Center before contacting us.
Response
What to expect
Safety and incident reports are answered first. Everything else is answered in the order it arrives, in Arabic or English, by a person. Named contact addresses for each channel are published as each city opens, so no message goes to an inbox nobody reads.
Be first to ride
The SYIBE app is being prepared for release. Leave your details and we will tell you the day riding opens in your city.